Refund Policy
At the foundation of mentality, we aim to deliver quality products and experiences. If you’re not satisfied with your purchase, please review our refund guidelines below.
Digital Products & Training Programs
Due to the nature of digital content and immediate access upon purchase, we do not offer refunds for digital products, including:
- Online training programs
- Downloadable materials
- Video or audio content
We encourage you to read the product details carefully before purchasing. If you’re experiencing technical issues or have questions, please contact our support team — we’re here to help.
Physical Products
If you purchased a physical item (e.g., merchandise or training gear), you may request a refund under the following conditions:
- Request must be made within 7 days of delivery
- Item must be unused, in original packaging, and in sellable condition
- Proof of purchase is required
Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
Damaged or Defective Items
If your order arrives damaged or defective, please get in touch with us within 48 hours of delivery with:
- A clear photo of the product
- Your order number and details
We’ll review the issue and offer a replacement or full refund where applicable.
Refund Processing Time
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Contact Us
If you have any questions about our refund policy or need help with a return, please reach out to:
📧 Email: support@[yourstore].com
🕒 Support Hours: Mon–Fri, 9 AM – 5 PM (Local Time)